We believe getting beautiful furniture to your doorstep should be stress‑free. Below is a clear overview of our delivery services, timelines, and post‑purchase support.

Choose the level of service that best matches your schedule and home‑setup needs. In‑stock items depart our Philadelphia warehouse within 3–5 business days.

1. · Front‑Door (Curbside) — Always Free

   • Delivered to the first ground‑level entrance (garage, porch, or lobby).
   • Driver does not carry items inside or upstairs.
   • No unpacking or debris removal.

Once your order ships, typical travel time is 2–7 business days depending on how far you are from our Philadelphia hub:

• Northeast & Mid‑Atlantic: 2–3 days
• Midwest & Southeast: 3–5 days
• Mountain & West Coast: 5–7 days

A local carrier will phone, text, or email within 24 hours of pickup to arrange a delivery window (Mon–Fri · 9 AM–5 PM)

Some U.S. locations, such as remote islands or hard-to-reach areas (e.g., parts of Alaska, Hawaii, Puerto Rico, or the Florida Keys), may fall outside our standard delivery zone. If your shipping address is in one of these areas, please contact us with your zip code before ordering so we can provide a custom freight quote.

We currently ship only within the contiguous United States. For Canada, Alaska, Hawaii, or overseas destinations, email support@relso.today and we’ll recommend a trusted freight forwarder.

We stand behind the craftsmanship of every piece and the professionalism of every carrier we partner with. If your order arrives with a manufacturing defect, we’ll repair or replace it at no charge.

You may cancel an order for a full refund any time before it ships. Once merchandise departs our facility, a return shipment and 15 % restocking charge apply. Custom pieces cannot be canceled once production has begun.

If an item isn’t the right fit, request a return within 30 days of delivery. A prepaid label will be issued and return freight deducted from your refund. Returns from Alaska, Hawaii, and Puerto Rico are handled case‑by‑case.

• Products must be unused, unassembled, and in their original cartons.
• All hardware, instructions, and accessories must accompany the return.
• Packages showing writing, shipping tape, or labels other than the original may be refused.

1. Email support@relso.today within 30 days of receipt.
2. Attach photos showing the item and its packaging condition.
3. We’ll reply with a prepaid label and next steps. Upgraded return services are billed at cost.

Once your return is inspected, refunds are issued to the original payment method within 7–10 business days. Your bank or card provider may need additional time to post the credit.

Report any shipping damage within 48 hours of delivery. Email clear photos, your order number, and a brief description to claims@relso.today. We’ll open a carrier claim and arrange replacement parts or pieces ASAP.